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Suicide Crisis
Resources

Suicide Prevention Hotline

Oakland County
Crisis Line

Wayne County
Crisis Line

Macomb County
Crisis Line

Get in Touch

Records Request

If you would like to speak with our Medical Records Department, please complete the form below. Someone from our Health Information Management Team will contact you with more information on how to obtain copies of your records. If you have a Case Manager, you can also reach out to them for assistance in completing the necessary forms to complete your request.

Customer Service

CNS Healthcare strives to provide the best possible services and experience.
If you are unhappy with your services or wish to report an issue, please call our Customer Service team at 833-409-4302 or complete this Complaint Form, and email it to info@cnshealthcare.org. Calls are answered between 8:30AM and 5:00PM. After hours, calls are answered by an answering service. 
You may also contact your county customer services/recipient rights center listed below.

For assistance with a complaint, grievance or Recipient Rights concern, please reach out to your CNS Healthcare Customer Service/Recipient Right Liaison:

Joshua Black
Phone: 248-871-1510
Toll Free: 833-409-4302
You can submit your complaint, questions or concerns in writing to jblack@cnshealthcare.org.

Amanda Clasman
Phone: 248-871-1461
Toll Free: 833-409-4302
You can submit your complaint, questions or concerns in writing to aclasman@cnshealthcare.org.

Detroit Wayne Integrated Health Network (DWIHN)
Recipient Rights
Phone: 313-344-9099 ext 3249
TTY: 888-339-5588
Toll Free: 888-339-5595

Fax: 313-833-2043
DWIHN Customer Service: 888-490-9698

Fill out the recipient rights complaint form here.

For assistance with a complaint, grievance or Recipient Rights concern, please reach out to your CNS Healthcare Customer Service/Recipient Right Liaison

Amanda Clasman
Phone: 248-871-1461
Toll Free: 833-409-4302
You can submit your complaint, questions or concerns in writing to aclasman@cnshealthcare.org.

Oakland Community Health Network (OCHN)
Recipient Rights
Phone Toll Free: 877-744-4878
Fax: 855-828-4988

Fill out the recipient rights complaint form here.

For assistance with a complaint, grievance or Recipient Rights concern, please reach out to your CNS Healthcare Customer Service/Recipient Right Liaison:

Joshua Black
Phone: 248-871-1510
Toll Free: 833-409-4302
You can submit your complaint, questions or concerns in writing to jblack@cnshealthcare.org.

Amanda Clasman
Phone: 248-871-1461
Toll Free: 833-409-4302
You can submit your complaint, questions or concerns in writing to aclasman@cnshealthcare.org.

Macomb County Community Mental Health (MCCMH)
Office of Recipient Rights
Phone: 586-469-6528

If you receive services in Macomb County and would like to file a grievance, it must be filed in writing or verbally to the Ombudsman. MCCMH must acknowledge your concern in writing and must work with you to resolve it within 90 days.
 
The grievance can be mailed to:
Macomb County Community Mental Health
Customer Service
22550 Hall Road
Clinton Township, MI 48036
Phone: 586-469-7795
Fax: 586-469-7674

Fill out the recipient rights complaint form here.

Send us a Message

Barrier Removal and Accommodations

If you require accommodations or removal of barriers to work or receive services at CNS Healthcare, please complete this form and send it to info@cnshealthcare.org.