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Customer Service

CNS Healthcare strives to provide the best possible services and experience.
If you are unhappy with your services or wish to report an issue, please call our Customer Service team (248-871-1461).
Or you can contact your county customer services/recipient rights center below.

For assistance with a complaint, grievance or Recipient Rights concern, please reach out to your Customer Service/Recipient Right Liaison

Janine Bennett
Phone: 248-871-1480
Toll Free: 800-615-0411

Detroit Wayne Integrated Health Network (DWIHN)
Recipient Rights
Phone: 313-344-9099 ext 3249
Toll Free: 888-339-5588
Fax: 313-833-204

Fill out the recipient rights complaint form here.

For assistance with a complaint, grievance or Recipient Rights concern, please reach out to your Customer Service/Recipient Right Liaison

Amanda Clasman
Phone: 248-871-1461
You can summit your complaint, questions or concerns in writing to aclasman@www.cnshealthcare.org

Oakland County Integrated Health Network (OCHN)
Recipient Rights
Phone Toll Free: 877-744-4878
Fax: 855-828-4988

Fill out the recipient rights complaint form here.

If you receive services in Macomb County and would like to file a grievance, it must be filed in writing or verbally to the Ombudsman. MCCMH must acknowledge your concern in writing and must work with you to resolve it within 90 days.
 
The grievance can be mailed to:
Macomb County Community Mental Health
Customer Service
22550 Hall Road
Clinton Township, MI 48036
Phone: 586-469-7795
Fax: 586-469-7674

Fill out the recipient rights complaint form here.

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